Privacy Policy

Effective Date: 01 January 2024

At Gen Xpress, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. Who We Are

Gen Xpress is a freight broker company offering local and interstate freight services across Australia. Our website address is: https://www.genxpress.com.au

2. What Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and company name
Delivery and billing addresses
Freight details or job requirements submitted through our contact or quote forms
IP address, browser type, and device information through cookies and analytics tools

3. How We Collect Information

We collect personal information directly from you when you:

Submit an enquiry or request a quote
Contact us via email or phone
Subscribe to newsletters or marketing communications
Visit and browse our website

We may also use third-party analytics tools (like Google Analytics) to collect anonymous data about your usage of our site.

4. How We Use Your Information

We use your information to:

Provide freight brokerage services
Communicate with you about your enquiry or delivery
Improve our services and website experience
Send you updates, offers, or newsletters (if you opt in)
Comply with legal obligations

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

Trusted third-party transport partners to arrange and manage deliveries
IT and website service providers (e.g. email hosting, analytics tools)
Government agencies or legal authorities if required by law

6. Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed. Please contact us at the email below for assistance.

8. Cookies

Our website uses cookies to enhance your browsing experience and help us improve our site. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

10. Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact:

Gen Xpress
Email: [insert contact email]